Karin H.

We purchased a lounge in early July 2023 from Nick Scali Helensvale. The salesman was friendly and helpful. This is where our satisfaction ends. We were told 12-14 weeks for delivery. Since we had no lounge we were hoping for 12wks. We received a text re delivery at the 14 week mark with a rough expected delivery date. From there, after multiple texts from various numbers the date kept getting pushed back. After calling them to advise we were going away, we were informed the lounge was coming then. More calls ensued. A new date was set. That changed without notice. Finally delivery day arrived. The truck had 3 of 4 correct boxes and one that was not our lounge. The driver would not leave the correct boxes and took it all away. We called NS again with no joy. They just didn't care. We would have to wait for another delivery date. By now Xmas is fast approaching and we still have no lounge to sit on. We keep hearing they'll let us know, then we hear nothing. We are almost 5 months into this saga. NS were very insistent about payment in full before delivery. They have our money and our lounge is not in our loungeroom. I would ask for a refund but know that won't happen. Reading many other reviews I can see we aren't alone. Wish I'd read them first. If you're thinking of buying from NS, please don't. Walk away very quickly and find somewhere reputable.