Karisse B.

I purchased the damson dene hotel through travel zoo for 2 nights and the pictures shown were not accurate in the slightest as when we arrived it was a run down cottage with two very rude receptionists, I explained to them that it does not look like the photos and shown them and they replied "erm well there was a lake at the back " we then asked to see the room anyway we were given the key not shown where it was at all and as walking up heard the receptionist speaking about me for not being happy with what was advertised and what I actually saw and when I opened the door it stunk of smoke and had damp walks and cigarette burns in the bath and curtain placed on the bed, it was freezing as it wasn't double glazed, it was not in the slightest what I paid for, I'm very appalled with travel zoo and the hotel on how I was treated when I arrived and how they wrongly advertised the hotel completely I wouldn't allow anyone to stay there in those conditions, they were not suitable for residents as they didn't even have a lock on the doors and when I tried to contact travel zoo there is no phone number to contact someone directly and explain which I also find appalling as iam now unable to get a refund, so I have now had to pay another 300 pound to stay elsewhere for 2 nights as we traveled from afar and the service I got was fantastic at the hotel we found driving around frantically trying to find somewhere, it had boutique rooms and had complementry wine and drinks and the staff were very friendly and welcoming unlike the damson dene, I would strongly advise not to stay at this hotel and NOT to book through travel zoo.