Karla L.

Thank you for your help in making the trip easy to book I appreciate it

I booked a reservation on March 20,2019 for one night on April 26,2019. They sent me an email confirmation. Then Monday before I was to arrive on Friday I called the hotel to confirm my reservation. They did not have us in the system. And they had never heard of Hotels for Everyone. I went ahead and made a new reservation with the hotel directly. I then contacted Hotels for Everyone and canceled the reservation with them. They sent me a confirmation and told me it was canceled. I had a bad feeling all week so the day before I was to arrive I called the hotel again to confirm the reservation I made with them. They said someone had called that morning and canceled it. I told them I had not canceled it and did not give anyone permission to do so. They reinstated my reservation. I have tried calling HFE to get a refund and it is IMPOSSIBLE to talk to a live person. It states on the recording refunds go out in 7-10 days after cancellation but I have not received the refund. This company is a complete ripoff. Do not use them. Trivago needs to take them off their site as an option.