I am sitting here in our room at the Marriott without our PROMISED special Valentine's Day special dinner. They ran out of it on Valentine's Day. Ribeye, cheesy potatoes, bourbon glazed carrots, chocolate mousse, and a bottle of champagne. The manager promised we could have the dinner on the 15th at 5:00 pm instead. 5:00 pm came and went. No dinner. No phone call all day. We were told about the romantic dinner when we called to book our room for the long three day holiday weekend. Room service, a fancy dinner. This is the main reason we booked this hotel. My husband is scrambling right now to get to Texas Roadhouse, which is packed, to get a comparable dinner."Megan" told us we could order off the menu (not nearly as good) or she could plate up 200 dinners and THEN the chef could make a "Chef's Special" for us. What is included in the Chef's Special? She didn't know. Seriously? "Megan, what does the Chef's Special consist of?" "I don't know." DONE. They threw us under the bus. Then they backed over us. Romance is dead at the Marriott. P. S Its alive and well at Texas Roadhouse! They put together a nice meal for us after my husband told them what happened!
Sorry for all inconvenience.
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Anniecloth