Karl S.

Saline county Arkansas. Contracted with company for trash and recycling collection. Recycling extra expense. Collection mostly fine until March 2020. Both were scheduled Wednesday collection with recycling alternating weeks for many years. Postcard received March 2020 stating waste collection changing to Thursday. So, both bins were placed by road for collection on Thursday. Upon retirement 12/31/2020. It was noticed recycling was not being collected regularly and would have to be reported as missed. One pickup. Noted by husband as collected by same truck for both trash and recycling. He called to complain and had to leave a return number but never received a return call. Friday week ago wife called to report missed recycling collection, were told would be scheduled for Monday. Called back Tuesday reporting no collection spoke with Supervisor corporate office who stated our collection was on Wednesday. Told them received postcard changing to Thursday. Supervisor stated that did not include recycling only trash. Card stated waste only. Did not realize that did not include recycling. Requested refund for year of recycling not recycled but was denied estimated $100 refund. I was told it was our responsibility to know recycling was only on Wednesday. No one ever contacted us that we were putting our bin out on the wrong day for over a year. Very sorry company to do business with. Cost of bins went up regularly though never replaced. Not customer oriented.