Karl S.

I went to Sunglass Hut store in Summerlin Mall in Las Vegas as I needed sunglasses. I picked out two pairs as there was a 50% sale on second pair. I go to checkout counter and she finds one pair in store (sets the box in front of me) but second would need to be ordered and mailed to me. I said fine. She then rings up the sale. I asked where were my sunglasses and she said they would need to be shipped also. I said the reason I came into the store is I needed sunglasses so want to take with me. She responded we can't do that or it voids the sales price. I say that's fine as I wish to cancel the order. She said we can't do that either as all sales are final. I said give me a complaint number to call. After 3 attempts the number was a recording saying they were closed for the day (it was 230 Las Vegas time). So now the problem is with me in terms of cancelling the credit card transaction and filing a complaint with Sunglass Hut. Fine way to run a business.