Karna B.’s Reviews of Timewell Auctions & more

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4/12/22

Don't buy here ever stay as far away as u can. I bid on items won 1300 dollars. My bank card got cancelled. I notified then I would pay asap I had to get my new card. They insisted on etransfer. No certified chq no paypal only etransfer before getting items. Seems like a scam to me. They were rude pushy and not accommodating. Stay away please don't buy here ever warn everyone.

Tip for consumers:
Don't buy from here run scammers

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Lindsay R. – Timewell Auctions Rep Over a year old

Karna,

As I said in our discussions, I am sorry you had gone through a rough time since our auction. When you messaged originally, you stated that you did not have a credit card, I said you could register with your VISA DEBIT and pay via etransfer. You agreed.

On the last day of the sale, I messaged again and you agreed that you could etransfer. Then you said your card was locked and you could not etransfer until you got a new card - which is curious since online banking does not lock when a card is missing.

I told you that we could wait until the pick up but we could not bring back items from a pick up without them being paid. We are a small business with specific terms and conditions that you agreed to when you registered.

You the stated your card would not be in until the 20th (which was 2 weeks after our sale closed). I told you that this was not acceptable and we cannot wait for payment. We asked you to call us MULTIPLE times (I have screenshots of all of our conversations) and you chose not to. We attempted to work things out but we do NOT accept cheques or PayPal. Credit card or etransfer or cash ON THE PICK UP DAY are the only terms of payment as you were made very aware. Also you live in Ottawa and would not be able to pay via cash as you are not here.

Three days after the pick up event, you stated you had a death in the family and would not be able to call, and while we are sympathetic to that, we simply cannot wait to be paid for items that were a week overdue from the last day of the auction.

I am sorry you feel like we are at fault here, and as I said, we are sympathetic to family problems, but we are a small business and this is a large invoice that we simply cannot take the chance that it would not be paid. Again, per the terms and conditions that you agree to when you register, if items are not picked up, they are considered abandoned - and you did not pick up or pay.

We have been in business for over 30 years, and are not a “scam” as you say - we just ask that people who buy things are able to pay for them in the required time frame.

We do wish you luck with getting a new card and any family issues you are going through, and hope things work out.