I have ordered 4 quilts from them. Correct, not high quality or quilting. That's okay. But on the 5th quilt, there was EXTRA printing, not what I was expecting. So, approx. 18 emails later, I'm stuck with it. They had me take a picture so they could see the issue. I could mail it back, at my expense and they would replace it, shipping again on me. It's amazing how you get a ton of emails while in the making and then who knows where they are afterwards.