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Placed an order for an e-giftcard on 12/24. Website stated they would be delivered in 12 hours. It was suppose to be a Christmas gift for someone. They still have not send out the order yet as of 12/26. When I called the customer service department, they said they had to place a hold on my account for some reason and they could not tell me the reason because their research department handles the holds and their research department is closed for today. So it won't be till 12/27 that they would be able to resolve the issue. Insane. Worst customer service ever. Will never order anything from them again.
Tip for consumers:
Avoid ordering their e-giftcards.
Kash S.'s review of DSW earned a Very Helpful vote
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I made an online purchase for in store pickup. I go into the store to pickup my shoes and was...
