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Unacceptable waiting time, customer service is horrible!
2 months, and I'm still waiting for my order. It took them 18 days to dispatch the item, which they never told me. Today was the first time, I was actually able to talk to someone, previously they didn't give me a straight answers or they ignored me. Still, the person on the phone could not give me a valid reason for the delay. They talk about 30-35 business days as estimated time for delivery, which is still overdue today! They don't offer any compensations for their horrid service, this is an absolute joke!
UPDATE: 12th of March, STILL WAITING! They don't allow me to cancel the order either!
* Gearbest attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Katalin C.'s review of Gearbest earned 4 Very Helpful votes
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Dear Katalin,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please note that the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other extenuating circumstances.
The shipping time frame is valid regardless of the tracking site updates and availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center.
We have sent a message to you about your case via our Support Center.
Please check this and reply back to us.
We look forward to hearing from you.
Gearbest Customer Service Center