kat c.

We ordered online and typed in all of our correct information, address, credit card, etc. Once we submitted the order a screen popped up and asked to used apple pay and we had no choice but to click it. The order charged the correct credit card but used the address from a defunct apple gift card so the item was being sent to the wrong address (why the order wasn't shipped to the current cc is beyond me). I tried calling immediately, only to be routed to an inefficient email system. Funko refused to change the address even though the items had not shipped. It took over 5 days for the item to ship so they had plenty of time to fix the address. We took time to contact the wrong address and had them ship it back to sender. FUNKO never refunded us the money. I had to spend 1.5 hours gathering the information to get back my refund. DO NOT ORDER from their website. If anything goes wrong you are screwed and will be out of money. This company should go down and be done with...go out of business already.