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Don't waste your money. I ordered the Almaeh dress and showpo sent me the wrong size dress with a broken zipper. I needed the dress by November 17 and was told that if I returned it for store credit I could get it by then. So I sent the dress back for $15 and got store credit, then re-ordered the dress with the store credit and another $5. When that dress arrived it also had a broken zipper. I have already tried to get a full refund, with associates Den, Andrea, and Mark. Andrea told me that she could refund me the full amount back to my card, and then gave me store credit instead. I spent $59.52 on the first order which came in the wrong size and broken, then $15 to send it back, then $5 along with store credit to receive the second order, which also came broken. Showpo sent me two broken dresses and refuses to refund me, I've spent at least $80 throughout the whole ordeal and have only been refunded $5. They keep giving me store credit to fix the fact that they sent me two broken dresses. I just want my money back.
Tip for consumers:
Their customer service employees are liars.
Products used:
NONE.
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Hi Kate,
Thank you for leaving a review.
We had a look into your most recent experience with us and can't imagine how frustrating this would have been for you.
We firstly wanted to start off by saying that we are so incredibly sorry that you had an experience with us that left you feeling this way. We only ever want our customers to have the greatest experience shopping with us.
If you could please reach out to our Customer Happiness Team and ask for our Senior management team, they will be able to assist you further info@showpo.com.
Kindest,
Showpo