I contacted my bank and paypal. They both took immediate action (as they are extremely reputable), and wigsys finally sent me an email from a different robot. I had 35 emails or so with "Olivia". Now I am conversing with "Molly". She is threatening me that it takes up to 3 months to dispute a claim and to return an item is very expensive for me (around $50). I am purely playing for sport at this point. I want to see how long it takes to get to an offer of 50% refund and I keep the wig (that i am now convinced is not human hair).