Took 3 attempts to get the booking details correct - wrong date, wrong year then wrong name on booking.
We decided not to place a booking with them as had lost confidence and the response was 'I wish you would not waste our time, we are very busy' and a then a 2nd email saying 'happy days'. Says it all really.! And really glad we did not place our booking with them. Companies like this do not deserve to be in business.