I tried ordering a dress on their website and it wouldnt let me checkout so i started an online chat with customer service and tried to do the order that way. She still couldnt get my order to go through and was very rude during the process, after numerous calls and chatting I was finally able to order my dress. And dont expect to get free shipping on a dress thats on sale because its not an option, neither is a free pair of earrings. If you try to get a price match on a similar dress from another website they will charge you $30-$40 for shipping. I've been tracking my order on the DHL website and notice that they needed more address information, after calling them DHL told me that MackTak did not even write my full address on my parcel and that I needed to pay an additional $46! After reading info on their website I noticed that they are not held responsible for lost parcels! Because they didn't decide to write my full address on the parcel and I have to keep calling back the carrier For Mack Taks mistake I'll be surprised if I get my dress anytime soon.
Katelyn,
We apologize for the inconvenience, however, It is in our terms and conditions that price matched items do not include shipping fee. Dresses can't be shipped from our warehouse without a complete shipping address, since the parcel has to be scanned and only if there is a full address, then we are able to ship. Please email us with your order number at orders@macktakmart.com and we will be more than glad to assist you.
MackTak Mart