Kate R.

When you order, you get a timeline that says the seller has 2 business days after you place the order to ship. I ordered a pair of shoes and they didn't ship in time. Customer service told me that this particular seller needed more time because of "carrier issues where he lives". So we gave it another 7 business days and still nothing. I was refunded and told if I rebought, I would be matched with a different seller. So I did and the exact same thing is happening. I'm being told it's a different seller but also with carrier issues. They won't switch sellers. They won't encourage the seller to ship. They won't refund my money. So…I guess I'll wait another 7 business days to see what happens but by then, it will be two orders, 1 month of waiting and shoes.

I placed an order over 5 weeks ago. I was charged right away but they still haven't shipped my order. I reached out to customer service a few times and they're trying to deflect blame to UPS, saying that it shipped but UPS has made it clear that a label was created but the item was never dropped off to them to be shipped. I placed an order before Black Friday and it won't arrive in time for Christmas. At this point, I think they're just trying to keep the money without fulfilling the order. Buyer beware.