Kate W.

TERRIBLE. AVOID. Read their other reviews too! I bought a Barbour jacket from Coggles in May 2022. I ordered a size 10, but they delivered a size 12. I reached out to their customer services who denied I'd ordered a size 10 - despite me sending them my invoice and order confirmation. They were incredibly rude. After 4 messages, they admitted there was a system error at their end and eventually apologised. I returned the item on the 2 June and received an automated email from them acknowledging they had received the coat back. On the 28th June (4 weeks after they received the coat!) I was still chasing my refund. They're now denying receiving the coat back. I have given them my tracking number for the return as well as their email letting me know they have received it back, but they now 'want to look in to it'.

I should not have to wait this long for my money back after their mistake in sending the wrong item. DO NOT USE THIS COMPANY.