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This company has gone downhill over the years. The quality of their products are mostly decent, but sometimes lack consistency, and are packaged poorly (as in carelessly and spill) you are highly unlikely to receive a refund for their bad though.
Since they updated their website a few years ago, every time I've placed an order, it's been a headache. The site checkout is constantly glitchy. NOT confidence inspiring for online transactions. Honestly if I can find what I need elsewhere, I avoid here. Too bad I got hooked on some of their scents years ago so I keep coming back to their dysfunction.
Tip for consumers:
Processing times very slow
Katherine B.'s review of Bramble Berry earned a Very Helpful vote
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The products are good and the turn-around time is just ok. The company is very treacherous with...
Ordered Melt & Pour Goats Milk and they sent me Rebatch which is horrible - They did nothing to...
Hi Katherine,
Thank you for sharing your experience with us. We sincerely apologize for any inconsistencies in our products and past website glitches you've encountered. Our team is actively working to enhance our website for a smoother experience.
To address any unresolved issues or damages, please reach out to our customer support with your order details at info@brambleberry.com. Add "Customer Service Manager" to the subject line for swift assistance.
We are committed to improving based on your feedback and ensuring a more positive experience for you in the future.