I am owed an $80 refund from Hotels.com because I was charged by them and by the hotel that I booked. I have been trying to contact them regarding this issue but cannot find any way to contact them. It has been over 30 days since my booking. I have contacted my bank per information given on their website regarding refunds but still have not received it. I don't think I will ever use them again. Instead I will book directly with the hotel. Crooked