Kathleen C.

Publix bakery makes delicious cakes, but has recently stopped making one of their most popular cakes. When I went in to order their Basket Weave cake, I was told that they no longer made that cake because "it was too much trouble to make." I was stunned at the reason given...I thought we paid the bakery for the "trouble" they go through to make cakes! The great thing about this cake was that it had a lot of icing and beautiful flowers covering the top...I asked why they didn't just start charging more if it took more time and was told again that it was just too much trouble. Then I found out that if I asked for more icing on another cake they do still make, that it would be a huge increase in price. Wow. The Publix ads that show how wonderful and customer friendly their bakery is sure don't show the heart of the bakery folks at Publix grocery stores who apparently make decisions based on how hard something is...not even Publix bakers want to do any work for their customers now. Maybe they should work from home, too...

The stated warranty for their featherweight garden hose is "life-time". When my hose broke, I called Gardener's Supply to see if I could get a replacement and was told that the words "life-time" warranty meant the life-time of the product, not the life-time of the owner. I was then told that the life-time of this very expensive garden hose was only 5 years or so...which meant that I could not get a free or prorated replacement since I had purchased my hose longer than 5 years ago. I consider the words life-time warranty to be deceptive. They should just declare the warranty to be 5 years so that there would be no misunderstanding. The customer service person who helped me was very nice, but took a long time to give me an answer about the warranty. I had assumed that their high prices were worth it; the high prices are not justified since the quality of what they sell apparently is not good.

Like thousands of other people, I have been using Photobucket for years (since 2006) and recently received a notice from them that I could no longer use their site for 3rd party hosting. While I don't like or agree with this policy change, I understood they had a right to do it. What was unethical about this decision is that Photobucket not only removed my photos from many of my 254 eBay items in my eBay store(they were in the middle of removing all of them), they went into my eBay listing template and removed the photo reference info so that I could not find the photos in my Documents list. This made it extremely difficult for me to change the listing on my items (so as not to use Photobucket at all). While I can understand removing the photo, I think what they did in removing the photo reference (like "img 208") was mean spirited and unethical. I advise everyone to stay away from Photobucket since you cannot trust what they will do; I hope reviews like this one exposing what they are really like will keep people from being harmed by this unethical company.