Kathleen F.

We have used Ziprecruiter for years, so we are puzzled as to why after 3 weeks, we only recd 18 resumes when, in the past, we received hundreds. The salesperson said that the type of ad we place, ie $250 w a small discount usually runs 6 months. We only placed an ad for one month in the past with great results. Then, we were told to switch the location from Decatur, GA to Atlanta and change the job title from Legal Assistant/Paralegal to just Legal Assistant. Finally, we told to pay for a job boost, which is a $100 plus. Yet, the initial days when we were at the top of the search engine, we recd just a couple resumes. Do not use Ziprecruiter right now. If anyone can share, why we are getting terrible results, please let me know.

This week, I was viewing a podcast for business owners who were very critical of Yelp and this site's business practices. I then looked at our profile on Yelp. We have at least 6 positive reviews that are not appearing about our law practice, which is incorrectly listed as a personal injury firm, which we are not. A client's mother wrote a long bad review that is the only review visibly appearing. The client's mother refused to let us talk to her daughter or follow our instructions for treatment. Instead of dropping the daughter client, we wanted to help the daughter, so we continued through the first hearing but a supplemental hearing was held by the Judge who ordered an evaluation. This is when the mother wrote a libelous review threatening to report us to the bar and get us disbarred if we responded to her review, which we did to protect our business reputation. Other client reviews which are favorable are not visible on Yelp, however. When we just called the contact number for Yelp at *******357, we got a saleperson, who said she has been with the company 10 years. She said that there was no one else we could talk to when I asked for customer service. She said she gets these types of calls all day. We were told to watch an unhelpful video, which we had already watched and that Yelp used algorithms so nothing could be done to make the favorable reviews visible. Does anyone have any suggestions?

Glassdoor states that they cannot remove reviews but allowed 2 problem employees, who had been written up and reprimanded by the office manager, to remove reviews when the office manager wrote responses. One employee made accusations about multiple bar complaints filed against the owner/attorney, which is absolutely false. Legal action needs to be taken against this company for allowing libelous statements.