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Customer service (or lack of!)
The bag I bought was to be an exact replacement for the one I had that lost a wheel in traveling. I wrote the company twice about this issue with no response, so I purchased a new one. The description said it was to have a tote strap to attach a briefcase or tote but none was on the bag. I have spent over a week, trying to call ebags (they have a 30 day return policy) and sent two more emails and one through their "help" line and have had no response. Also once you are on hold on the phone for more than 12 min, they hang up on you... this happened 3 times in a row. Very poor customer service.
Tip for consumers:
beware of ad and what you get. I have 5 suitcases from them with no problem. This last one was not as described and I can't get customer service to answer their phones or respond to numerous emails. I put a review on their site but they said they wouldn't post it...surprise!
Products used:
25" suitcase
Kathleen G.'s review of eBags earned a Very Helpful vote
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