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We own several properties which we rented successfully with VRBO and Home away for several years. Recently, because of a very irate tenant's review they unilaterally decided to dump all of our listings without explanation and without refund of over $1,000 in fees. We also recently discovered that they had collected payment from a guest who booked last year, never forwarded payment to us and yet confirmed booking to them. Every time we call for explanation we are told somebody will get back to us. They avoid all correspondence and will not honour their undertakings to examine key issues.
There are many new listing sites which are so much easier for both owner and renter to use now. They have forgotten who is paying their bills, catering to badly behaved guests and ruining their business.
Tip for consumers:
I have experienced too many badly handled guests and property owner horror stories to use them again.
Time for them to start alerting property owners to "nightmare" guests who cause huge damages to homes and think they can just walk away from it , complain to VRBO , before they go on to the next.
Kathleen M.'s review of VRBO earned 8 Very Helpful votes
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