Kathleen V.

I had a mixed experience ordering dining room furniture from this company. The initial ordering process via the website was very easy, and I got all my questions answered using the chat feature.

Once I got a confirmed delivery date, the actual delivery of the furniture was great. The two delivery men were outstanding they carried the furniture up 42 steps, assembled the furniture, and cleaned up within 25 minutes. The furniture was wrapped extremely well and was in very good condition, no damage. However, the middle part of this process was terrible and frustrating.

When I ordered the furniture on May 5th, all pieces were in stock, but it took over 5 months (until Oct 11th) to get it delivered. First, it took two months to transport the furniture from their NY warehouse to their VA delivery team. Then it took another three months for the delivery company to schedule a delivery date. They had a very limited schedule (no flexibility whatsoever) and would only be in my area approximately once a month.

When I couldn't make the date they offered, I had to wait another few weeks. Along the way, the communication process with customer service was very good. Drichsen was very good, sending me emails and texts keeping me apprised of the status. The quality and price of the furniture was good.

If you are not in a hurry for your furniture, then I would recommend this company. But if you want your furniture fast, I would go somewhere else.