Kathryn H.

Quick and easy, however, there is no explanation regarding the $35 financial aid and how that works with relation to our renewal applications.

Whatever you do, DON'T do a layaway here! TOTAL RIPOFF! They REFUSED to refund my purchase when the coat I purchased for my 87 year old handicapped aunt for her birthday didn't fit her. Due to her handicap, she couldn't shop with me, so I had to guess on the size. The layaway was only 2 days completed and 14 days in layaway, WELL UNDER the 30 days of their normal return policy. I would have just bought it and returned within the 30 days if the sales clerk would have informed me when I EXPLICITLY asked for ALL of the policies BEFORE agreeing to go ahead and do the layaway. AND, on top of that, paid an extra $5 for this supposed "privilege." This is a completely underhanded method of stealing customer's money! In 2+ years relocated here in Boardman, Ohio, I have easily spent THOUSANDS of dollars in this store to outfit my new home. At this point, I will NEVER return to this store for anything EVER AGAIN! I was an excellent customer who had spent loads of money with them, and in return for my patronage, they are too CHEAP to return a measly 70 bucks for a gift that didn't fit a handicapped person who cannot shop for herself. Pathetic, gross, and disgusting customer service. Avoid them at all costs and just go to TJ Maxx/Home Goods...