I have had service since 1991. First it was Paragon Cable, then Time Warner, now Spectrum. They do not care how long you have been a customer. The bill keeps creeping up a few dollars every few months. I am on auto pay so I don't notice right away. When you call to discuss, they give you some lam excuse. I saw a commercial on TV and noticed an ad on my iPad for new customer rates. I called and asked since the service is in my name, I've been a customer since 1991, my husband has never had service, could we put it in his name and get us a "new" customer rate. Per the representative, "it's not their business model". I pushed the issue where is it in writing, transferred to a Ryan (who was rude and talked over me), I refused to talk to him anymore and asked for someone else. Again, "NO" we can't do that. I thought it was a brilliant idea on my part but you can't have service for 30-days at the address to be qualified as a "new customer". So I will switch to AT&T for 11 or 12 months, then back to Spectrum for 11 or 12 months and keep being a new customer for better rates. I can play their game also and keep saving some money.