Kathryn M.

Ordered an item and was charged for it immediately. When it didn't arrive weka later I emailed, it said I should get a reply. Within 24 hours, it didn't happen. Called and was told the phone lines were busier than usual so requested a call back; didn't get one. Spent the best part of an afternoon hanging on the phone. Eventually got through to be told it was out of stock and was unlikely to be back in soon. Asked for a refund, got put through to another department, held on for 20 minutes and they cut me off. What dreadful service! Used to be a great company, what has happened to them?! Will not use again sadly.