Kathy G.

I am completely disappointed and utterly frustrated. I sent in 19 mini VHS tapes to be transferred to CDs and an external drive (it took 2 months). What I received were awful. Most had video calibration on them with white noise and couldnt be watched. I sent them back for a re-do. When I received the new CDs and external drive (after yet another 2 months) the white noise and video calibration were gone but the sound kept going out. When the sound WAS on, it wasnt in sync with with the video. Its so frustrating to watch someones lips moving and their voice is somewhere else. I sent in my Groupon receipt and credit card charge receipt and asked for a refund of those charges. I felt another re-do at this point was ridiculous. They sent a reply that theyd look into it. That was over a month ago. So this has been almost SIX months of frustration. I emailed them AGAIN asking what the delay was and received a generic email saying I needed to reopen and reply to the request number. Aaarrggghhh! I just sent in another email stating my frustration and asked again for the refund. Who knows what kind of response Ill get. So Im resorting to this negative review. I dont like writing them but I feel this one is deserved. Oh, and Im never using Groupon again either. I think the value v/s quality simply isnt worth it.