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I purchased an IQAir on 9/11/2020, and my purchase went through and acknowledged by Allergy Buyers Club (ABC). Today, 10/13/2020, I finally got a hold of a customer rep person who informed me the IQAir is on back order from the manufacturer but they have already billed me as of 9/11/2020 HMMM...! The customer rep said they've been fielding a lot of complaints about this, website not being accurate. I paid them $1400 for nothing and apparently will take another week for them to verify with the manufacturer that they didn't send it to me. Basically ABC is a vendor and they do not stock any items, comes directly from the manufacturer. Buyer beware!
Kathy R.'s review of AllergyBuyersClub earned 2 Very Helpful votes
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These products make claims they do not deliver on for customers...
I was sent the wrong item. Which was very expensive pillow. Yes, I opened the box so technically...
Hi there, We apologize for the situation with your order. IQAir unexpectedly went on backorder status due to the pandemic and wildfires. As soon as we were notified, we reached out to our customers with the option to wait or to cancel the order and receive a refund. We stock certain items, as others, such as IQAir, we ship from the manufacturer. This benefits both east and west coast customers as IQAir has two distribution warehouses - one on each coast. This decreases shipping time for customers on the west coast by several days.