- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Their website and prices were good, but you can't rely on them. I paid in full and was told that I would receive the confirmation by email. After a few days, I called to get my confirmation email. I was informed that they cancelled the reservation. They blamed it on Thrifty, Thrifty blamed it on them. They offered to let me rebook a smaller car for $102 more. Since I paid in full with no refund available, I requested an email for my credit card company so I could contest the charge if not refunded. The rep argued with me saying it wasn't necessary. He finally acquiesced, but of course never sent it. No surprise.
Thrifty wouldn't honor my reservation either. The also offered a car at a significantly higher price. I booked another rental through Priceline but because of the delay, the cost was significantly higher
Tip for consumers:
Use a more reliable site like Kayak or Priceline
Katie hasn’t received any votes.
Katie hasn’t received any thanks yous.
Katie doesn’t have any fans yet.
Katie isn’t following anybody yet.
Empty.
Booked a rental through them for a van at Orlando airport. When we arrived the rental company, AZ...
Never do business with them, I was a victim of their cheating scam. Read their bad reviews all...
Hi,
Thank you for bringing this to our attention. We are sorry to hear about your experience. We are currently receiving a large volume of requests, so it takes longer than normal to process them. Our apologies for that. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to look into this to see how we can help.