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Katie M.

Contributor Level

Total Points
82

1 Review by Katie

  • Public Storage

8/14/21

I dont recommend storing here. This location has thrown away my items before, when a se unity breach happened and they took it upon themselves to believe it was "just junk". I was moved then into a new multi unit grouping, where I was locked access from many times, once for a few weeks because of "security" concerns.

I tried talking to the manager, recieved excuses for not being present to unlock the door accessing my storage (during normal business hours), and lecture on tone... which I did have because after years of being locked out and having my stuff thrown,, you bet I'm upset. That call resolved nothing but a "if you don't like it then you can go ahead and vacate".

When I tried to contact the corporate office, nothing. They don't answer their support line. After 3 email attempts I finally got an answer, very unprofessional response, but beyond that, still not addressing my concerns.

I will be vacating and found a better company to store with.

Tip for consumers:
There is no support so heads up.

Products used:
Storage unit

Service
Value
Returns
Quality

Katie Has Earned 2 Votes

Katie M.'s review of Public Storage earned 2 Very Helpful votes

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