They scam you out of money, they don't delete your auto-renewal after they said they would. In fact at one point they told me to go online and cancel my subscription there, there wasn't an option at the time. I see they have since fixed this issue, probably too many people complaining. Their samples are so small, and some only half full. It's not worth the time or the money. Their customer service sucks! Do not order Birchbox. Unless you like headaches and regret.