They tried for months to get me as a customer. Reps were super nice, followed up etc. The day I signed up for Intuit for tax services, they stopped responding, would continue to charge monthly and no agent available to speak with. They are impossible! Now I keep getting a notification that my taxes have yet to be filed and the IRS is on my *ss. Stay far away from this company ad you can! They just take your money but don't provide the service promised!