Kat J.

I have been shopping with joyfolie for going on two years now and when I first started shopping with them, the quality was FANTASTIC, the styles were cute, and the sales made the clothing affordable. In the past year I have noticed a decline the quality of the items. I have received multiple deflective items, which the fashion consultants have always been super helpful with. However, it is SO frustrating to have this continue to happen. I am constantly told that this never happens... but it has happened to me a significant amount. I will admit I order A LOT from them. Maybe it is due to the amount of items that I purchase? The thing that also is a bummer is they give you store credit. You can never just get a refund for anything. I understand the reasoning behind that... but at what point is their accountability for what is going on? It also takes 7-10 days to receive your credit. Which seems EXCESSIVE. I recently was offered a credit, but could not use it on a $500+ order. I received the credit literally the next day. Will the adjust the balance on my order? Absolutely not. I know the staff is small and they want to give off the boutique vibe, which i LOVE. I love that it is a group of women, which was the major appeal to me, however, I don't feel like the customers carry any value with the company. I hope as they continue on (which i absolutely hope they do) that some of these policies change and exceptions are made when they need to be. The styles are very cute and the idea behind the company is great. Just some kinks that still need to be worked out, along with better quality control of items.