Kat N.

Look closely at what you are buying tou can see that the price and quality do not match. If you don't intend on using your furniture much or you really love the look of something and don't care that it will fall apart sooner rather than later then by all means go ahead and buy.

This company has gone down hill fast. Customer service is apathetic at best and at times just unprofessional. Products look nice from a distance/online but are poorly finished and mediocre in quality. Price point is quite high for the quality. It can take a lifetime to get customer service on the phone when there is an issue, and there almost always is an issue. Shopping in person is no better. The stores always seem understaffed and every transaction such a complicated to do. Make sure you leave plenty of time to purchase anything at the stores. Almost all products are made in china with little quality control. We have had delivery people show up with muddy boots refusing to take them off and stating they had no booties to cover them up! White glove service it is not, but you pay a pretty penny for the delivery. Our daughters bed was installed asymmetrically so the mattress tilts to one side. Product measurements are off and descriptions not always accurate. We have come to the conclusion that they have simply gotten too large and clumsy to remain sustainable. There are plenty of other options with far better customer service such as land of nod and restoration hardware. We are no longer willing to put ourselves through the agony that is shopping pottery barn kids.