Kat V.

Maytag "Commercial Technology" model # MVWC565FW2. Commercial Technology my azz. False advertising is what that turned out to be. The Control Panel/Motherboard started acting up after 2.5 years. There is a 10 year warranty, but on the parts that you would need to run over with a bulldozer to break but, the most important part, the thing that runs the show, the electronics...is crap... and not covered after 1 lousy year. I don't do a lot of laundry, maybe two to three loads a week and I never overload, because I actually like my clothes to be clean. For the last several months I have been needing to unplug for a few minutes (to reset as per a tip I found on line). The washer would do the wash cycle, then quit. I would unplug, then change to a rinse cycle, then quit. I would unplug and, well, you get the idea. It would not shift to the next cycle.
I call customer service. They offer me a 1 year warranty, in order to get it fixed, for $340.00 CDN. When I didn't like that answer, they offered to give me 10% off that but couldn't help me any further.
They looked up the part. $513.00. I paid that for the washer in the first place!
So they offered me 25% off buying a new unit of any one of their lines. I don't want to create more landfill and I have better things to do than go shopping for a new one. I bought the Maytag because there was a huge sticker on it saying "Ten year warranty" and another saying "Commercial Technology". I was led to believe that I was buying a quality appliance. I seriously expected this washer to last at least ten years without an issue. Silly me.
The whole thing feels like extortion.
Sell an inferior product, then get more money out of you to fix their inferior product.
This company obviously does not stand behind the products they sell.
Thoroughly disappointed.