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I ordered $75 nzd worth of makeup to be ordered at the end of November 2016 it is now January 2017 and I still have not received my makeup. I have contacted both my local post service and sigma. And my local post say they cannot find it and sigma told me to wait and that it may take over 31 days to arrive. I waited that long and emailed again and they then said it could take 8 weeks to process at the facility to ship. I am appalled at their service as it is now just becoming a joke and I believe now that it may never arrive and that I may have just wasted money that I can't afford to lose as I am a student who doesn't earn much and I am not able to even afford to pay for my sisters hens party which is a real shame.
Katy G.'s review of Sigma Beauty earned 16 Very Helpful votes
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Hi Katy,
We are so sorry for the disappointment caused with this order. Our International shipping time is 31 complete business days, and up to eight weeks in total. Often times, packages are held in customs and this why we ask to allow the eight weeks. Again, we never want to cause frustration like this or to make you upset. Please email us at: contact@sigmabeauty.com so that we can provide you with a discount code. Mention this review in your email. Thank you for your patience, Katy.