Kavita G.

I had ordered stuff worth Rs 31,500 from Mango, Spain in November 2021 for my winter vacation starting January. First of all, the parcel did not arrive in time and there was no way to track the delivery time, it kept showing dispatched on the online portal till the date I left which is Dec 31,2021. Finally the stuff came on 8th January 2022 but funnily the app still showed dispatched. I struggled to locate the return request on the website but finally managed to do it as I had finished my vacation and I did not need those jackets anymore (the return validity is 60 days from delivery). The Delhivery person came based on my return request but refused to pick up the parcel as it was too big to be carried on a two wheeler (the company should have informed the Delhivery guys accordingly), he sad someone else will come and pick up in a van, this was around January 22,2022. However, that someone never turned up and after waiting for more than a week, I mailed Mango and told them that, if I do not receive a favourable response, I will put the whole incident up on my social media and bang, I got a response but wonder what, now they are telling me they did not receive my return request... seriously! If that be so, how come the Delhivery person was on my door step with an AWB pick up number **************. Thankfully, I had their confirmation mail of my return request which now I have mailed them again and awaiting their response. Guess what, the potal still shows my order as dispatched! Voila!