I wish I had read reviews before I ordered from here! Horrible! I ordered a collar from here 3 weeks ago and still have not received an email or anything saying it has shipped. I called today and the lady kept calling me sir (I am a girl in her twenties with a high pitched voice.) She said she would try to find the tracking number and email it to me. She hung up really fast before I could reply or ask anymore questions. She then sent me an email saying the same thing but NO TRACKING NUMBER! I am now trying to cancel my order!