Kayla M.

Lately, I have been extremely disappointed with shutterfly. First, their app (which you have to use for several deals) works only about half the time. Second, projects I work on and save sometimes disappear. Third, sometimes the app won't let me check out. To top it all off, when I finally recieved my latest photo book, the pictures were chopped off in weird ways not like how they were on the preview when I ordered it. Plus, customer service stinks. At one point, I tried calling and was on hold for over two hours when I gave up. So I started one of those email chat things... and they never responded. A couple days later they emailed a me a "how did we do" survey for the chat. Well, not too good considering I never heard a word back. Avoid shutterfly if at all possible- I will be from now on.