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Kayla P.

Contributor Level

Total Points
81

About Me

Hello, friends! I review things and you read them! Yay!

1 Review by Kayla

  • LuluTops

10/31/16

I wish I could rate this company with a 0. Or even less. The dresses were cute, and admittedly, I was sucked in. I ordered awhile ago and after over a month of waiting (they say it will arrive within 5-25 days) I received a very pretty dress that was a little snug, but doable. Other than that, no complaints. Because of this, I assumed this site was legitimate and maybe there was just an error that caused shipping to be so slow. So, months later, I order 5 more. After placing my order I saw that I had accidentally ordered one dress a size smaller that I wanted, so I immediately contacted them via email asking if I can change the size before the order is processed. They say they respond within 24 hours, but 3 days later I had no response. So I contacted them via Facebook message. Again, they say they respond within a few hours but it took about two days, and their response didn't even answer my question. It literally didn't make sense. They responded with "Ok" and an emoji. So I send a few more emails. Still no response. A month and a half later I receive my VERY late order, every single dress is in the wrong size even though they are labeled with the correct size that I ordered, and on top of that, they STILL hadn't responded to my emails I sent a month and a half prior! They made the refund process incredibly inconvenient, and it doesn't matter anyway because they won't respond to you if you ask for a returning address. The address on the packaging is from China which costs about $120 to ship to via UPS. Not even worth it. PLEASE PLEASE PLEASE do yourself a favor and do not shop here! They do not care about their customers. They want your money for ridiculously overpriced clothing. Yes the dresses are cute, but not worth it! $#*!ing scammers!

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