Kaytlin R.

I wasn't happy with my usual beauty subscription box so I decided to try glossy box. I received three months of boxes and was extremely disappointed. The products I received are things I don't normally use and I felt like I was throwing money down the drain. I cancelled my subscription last month. Then this month I received an alert that I was charged for another month. I contacted their customer service through the message app. That representative said they would send my issue to a higher up and would make sure it would be cancelled and I would no longer be charged. Before using the messenger app, I had sent an email regarding the cancellation issue. First the representative offered me a refund for the last charge if I agreed to continue the subscription. After responding that I would like to continue the cancellation, the representative told me they could not cancel my subscription because it was already past the cut off point. Luckily I had taken a screen shot of the confirmation from their page to verify the cancellation. I don't have much faith they will follow through with the cancellation so I cancelled my automatic payment just in case. Please don't waste your time or money on this business.