K B.

When Pier1 had stores I loved to shop there and I never had issues with the quality of anything I ever purchased. I recently attempted to order a new area rug online and it was a huge mistake. I ordered an 8 x 10 rug, which arrived as a 7 x 9 rug. Then to make it worse the quality was horrible. There were several spots where the rug fibers were gone, to the point where you could see the back of the rug showing through. But that's not even the worst part. The attempted return process has been a nightmare. They wanted to offer me a 20% discount on a future purchase to go away quietly. I refused their offer and told them I expected a return label to be sent to me and that I expected a full refund to my credit card. They are now telling me that there will be a $19 charge for the return of the rug (that was the wrong size and damaged) and that I would receive a store credit. I've gone back and forth with them for 4 days, I'm done and have given them 24 hours to send a prepaid return label and to confirm that my credit card will be fully refunded. If I don't hear from them I will file a dispute with my credit card company.

Please save yourself time and frustration - don't order from them. This is not the company it was a few years ago before they closed all their stores.