Kealan C.

I have owned x 2 Garmin watches over the course of 8 years.

The first was a Fenix 2 which I lost as a result of the rubber strap becoming worn and it falling off during a hike. I contacted Garmin at the time and requested that I be provided with the most recent location of the devise so that I could search for it. Garmin informed me that they could not provide me with the location of the devise as their watches only receive GPS data and do not transmit their location to Garmin. I found this incredibly disappointing and difficult to understand given that Garmin is considered one of the best GPS (Global positioning System) companies in the world- but cannot locate the devices they provide. Garmin left me with no solution therefore I accepted that this watch was lost.

I was gifted a new Fenix 3 which worked well for 4-5 years without any issues.
The start/Stop button on my device then became faulty and I reached out to Garmin to request that I be directed to where I could get my watch repaired.
Garmin replied and stated that they no longer repair these watches and all they could offer me was 30% off a new 600+£ watch. I made it apparent that this was not good customer service and was clearly a means of getting more money rather than helping to maintain their products- to no avail. As I was not willing to pay more for another watch, Garmin did not offer any other options.

Overall my experience is that the products they provide are of good quality the aftercare/ interest in maintaining their supplied devices is not present. Despite being a GPS company they cannot provide device locations in the event that a customer's device is lost.
Garmin appears to have forgotten that the customer's experience is important in maintaining future business and would rather customers spend more money on a new device rather than maintain their devices.

1500+£ later and Garmin would rather I spend more on a new watch rather than offer good customer service. I won't be purchasing another Garmin device as I know the customer service is lacking.