I ordered two quilts, for almost $180) that were advertised as hand quilted. The quilts that came were very poor quality. I asked for a refund and was told to return the items for a full refund. I sent the items back (at a cost of $78) only to have them returned as "unclaimed." I have tried for 8 months to get a refund without success. Terrible experience. If there was a review for zero stars, that is what I would give this company.