I booked a hotel with them which they confirmed. They then sent an email advising they were unable to fulfill the booking. I therefore booked with another booking agent. When checking my travel itinerary I thought I would double check all details. On checking their site it stated the booking was confirmed and non-refundable. I telephoned and emailed them and they stated I had made two bookings. This was not the case. I am still in the process of trying to make sure the money is not taken from my account. Use this company at your own peril.
Dear Keiley,
We are sorry to hear of your frustration using our services.
We would like to look into your booking. To assist us with your issue, please kindly advise your 7 digit HotelTravel.com booking ID.
Thank you and we look forward to your reply.
Best regards,
The HotelTravel.com Team