We got all excited when the Suddenlink Sales Rep knocked on our door! I don't have a problem with the TV, the internet service or sales! The first main guy that came to install our service ripped our vent off of our house because, he didn't want to take his behind under the house! I would have had more respect for him if he had just said that he didn't want to go under the house. Between my husband and myself we have talked to 7 different people all promising to do something with 24 hours. 3 WEEKS later my vent is still unrepaired and at this point Trouble Shooter sounds like my only option!