Spent £100+ for next day delivery for a film project. Parcel turned up 5 days later at the location (the film crew had already moved on of course), with no communication from anyone to let me know of the delays - they couldn't tell me anything actually. Had to go back to the location to pick up the parcel and the contents were destroyed. I've been told that I don't qualify for a refund as 'documentation was missing', despite paying extra for a no-printer/no-documentation service. So yeah, awful.