Keith G.

I have just had a front tyre fitted at Gates Tyres and watched as the fitter jacked my car up with the jack in the wrong place causing damage the sill. I immediately pointed this out to him. "No problem pal, I'll soon sort that out" was his reply. After fitting the tyre he walked away. I followed and asked "what about this damage you've done?". He returned to my car, looked at the damage for a few minutes and then disappeared into the office. He came back with another person, who I assume was his boss, who tried to convince me that the fitter hadn't damaged the sill and that it had previously been done. Even after explaining to him that I saw the damage happen and suggesting he look on the CCTV which would show my reactions, I could see that they weren't going to accept responsibility, Rather upset at the incident, I paid for the tyre, told the staff of my dissatisfaction and walked out. I have just had a front tyre fitted at Gates Tyres and watched as the fitter jacked my car up with the jack in the wrong place causing damage the sill. I immediately pointed this out to him. "No problem pal, I'll soon sort that out" was his reply. After fitting the tyre he walked away. I followed and asked "what about this damage you've done?". He returned to my car, looked at the damage for a few minutes and then disappeared into the office. He came back with another person, who I assume was his boss, who tried to convince me that the fitter hadn't damaged the sill and that it had previously been done. Even after explaining to him that I saw the damage happen and suggesting he look on the CCTV which would show my reactions, I could see that they weren't going to accept responsibility, Rather upset at the incident, I paid for the tyre, told the staff of my dissatisfaction and walked out.