Keith H.

Further to my review below an update, although they appear responsive on here: no word, if fact our relationship Manager Amanda has stopped responding too so now we're left with damaged windows worse off than when we stated with safestyle, it's been a nightmare. If you are interested in ever contacting, it's Purchase order *******, given that we've been told the Regional Manager will contact us 3 weeks ago, I don't have much faith.

Our manager Amanda has been amazing to start. She has been let dowh by her colleagues. Our installers were great too. This review is about the factory, the depot and their surveyors.

3 surveys, loads of excuses, lack of communication between depot and factory and we've been left with an uninhabitable house with drafts through temporary windows that we cannot seal, we live in winter clothing in out house with blankets, cranking up heating with the added costs that does not take away from the fact that we have temporary fitted windows that were surveyed and measured incorrectly. We started this process in July, we found the fault after they pulled the windows out and we've had every excuse why they can't get it right for 2 months moving into winter months. Our neighbours have been put off safestyle from what they've seen and you should too.

I'm an android user yet my mother who has now passed used to buy apple. She purchased an iPad 2 months before passing away. It is locked. It was in my father's possession and 2 years later we are still unable to use it. Having spoken to countless people in the technical team and lodged complaints over several weeks ago, no one has contacted me regarding the matter. I followed up again only to find my complaint had not been recorded and followed up again. One technician said that it was a software issue and that you had to keep uploading until it recognised the document. It took one person 20 go's and on the 21st go it recognised the same receipt document to unlock the device. The fact that Apple won't recognise that they use faulty software as an IT company is ridiculous, wasting customers time trying to get their devices to work. I now have an ipad that my father bought for my mother for £409.00 that he can't use and only got two months use out of. Having been sent in circles, every other matter of resolving her affairs have long been resolved yet we have got no where with this one. We've provided receipts, bank statements and all the evidence they've asked for and they stlll won't recognise my father as the rightful owner using the excuse of not wanting to compromise the privacy of my mother. How is compromising privacy if we want the device reset. We've offered a copy of the death certificate which they've declined. So we're sitting with a dead ipad unable to use it, apple won't respond to complaints or anything. Gone are the days where you pay a lot more than Android for 'customer service'. All I can advise is to stay clear of this company. Go with Android, never any problems.